{"id":799,"date":"2012-09-20T01:11:51","date_gmt":"2012-09-20T08:11:51","guid":{"rendered":"http:\/\/www.quickpdflibrary.com\/blog\/?p=799"},"modified":"2012-09-20T01:11:51","modified_gmt":"2012-09-20T08:11:51","slug":"support-system-issues","status":"publish","type":"post","link":"https:\/\/www.quickpdflibrary.com\/blog\/2012\/09\/support-system-issues\/","title":{"rendered":"Support System Issues"},"content":{"rendered":"<p>It has come to our attention today that a number of customer support queries that were sent to us over the past month have incorrectly been put into the spam folder of our case management system. We&#8217;ve resolved this issue now, but there will be a number of customers who have not received a reply from us in the past month. Please accept our sincere apologies for this.<\/p>\n<p>Our team is now working on replying to everyone who was affected by this issue individually. If you urgently need a response from us please don&#8217;t hesitate to email us at support@debenu.com or email me personally at rowan.hanna@debenu.com and we&#8217;ll get back to you as soon as we can.<\/p>\n<p>Obviously we will make some changes to our case management to try to ensure that this sort of issue does not occur again in the future.<\/p>\n<p>Again, please accept our apologies and thank you for your patience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It has come to our attention today that a number of customer support queries that were sent to us over the past month have incorrectly been put into the spam folder of our case management system. We&#8217;ve resolved this issue now, but there will be a number of customers who have not received a reply [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,8],"tags":[],"class_list":["post-799","post","type-post","status-publish","format-standard","hentry","category-news","category-quick-pdf-library"],"_links":{"self":[{"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/posts\/799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/comments?post=799"}],"version-history":[{"count":4,"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/posts\/799\/revisions"}],"predecessor-version":[{"id":803,"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/posts\/799\/revisions\/803"}],"wp:attachment":[{"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/media?parent=799"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/categories?post=799"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.quickpdflibrary.com\/blog\/wp-json\/wp\/v2\/tags?post=799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}